Nordea is developing its digital services in order to be accessible for all our customers. There are still some deficiencies in our services that we are working our best to solve. Nordea’s goal is that all our services are available equally, regardless of the device, special needs or situation of our customers.

Generally, the accessibility of the digital services has been assessed by Nordea itself and external expert organizations. Nordea is following A and AA level criteria of the Web Content Accessibility Guideline 2.1.

Accessibility Statements for Nordea’s digital services related to Finland are mainly listed below, and the statements include detailed information about each digital service. In the Accessibility statement, you can find the information if the digital service is not yet fully accessible and how it will be improved. Nordea updates the accessibility statements in accordance with the development of accessibility in our digital services. If you find any difficulties in accessibility of Nordea’s digital services that have not been mentioned in our accessibility statements, please give us feedback. Feedback form for the individual service or channel can be found in the accessibility statement related to the service or channel.

We keep on publishing accessibility statements during the autumn 2020, so that 1st of January 2021 we have statements covering our services on Nordea websites and channels. By 23rd of June 2021, you can find on this site Accessibility Statements covering also Nordea mobile services.


Accessibility feedback

Did you find accessibility difficulties in our digital services? If you did not find an answer in our accessibility statement regarding the service, please send us feedback.

Give feedback on accessibility [local link]


Supervisory authority

If you notice accessibility issues with the site, first provide feedback to us, the site administrator. The response can take 14 days. If you are not satisfied with the answer you have received or do not receive a reply at all within two weeks, you can report it to the Regional State Administrative Agency of Southern Finland. The website of the Regional State Administrative Agency of Southern Finland explains in detail how the notification can be made and how the matter is handled.

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Contact details of the supervisory authority

[local contact details]